Shipping & Returns

At Elegent Furniture Sales, we are dedicated to bringing the finest in dining and home furnishings directly to your door, anywhere across the globe. We understand that receiving your items promptly and in perfect condition is paramount to your satisfaction. This policy outlines our commitment to a seamless delivery experience and a straightforward, fair returns process.

Shipping Information

We strive to process and dispatch all orders with care and efficiency.

Order Processing Time

Please allow 1-2 business days for us to carefully prepare your order for shipment. You will receive a confirmation email with tracking information once your order has been dispatched.

Shipping Methods & Delivery Timelines

We offer two reliable shipping options to cater to your needs:

1. Standard Shipping (£12.95)
   • Carrier: DHL or FedEx
   • Estimated Delivery Time: 10-15 business days after dispatch.
2. Free Shipping
   • Available on orders over £50.
   • Carrier: EMS
   • Estimated Delivery Time: 15-25 business days after dispatch.

Please note: These are estimated timelines. Delivery may occasionally be affected by factors beyond our control, such as customs procedures or public holidays. Delivery to Asia and certain remote regions is not currently available.

Accepted Payment Methods

We accept secure payments via Visa, MasterCard, JCB, and PayPal.

Returns & Exchanges Policy

Your complete satisfaction is our goal. If you are not entirely happy with your purchase, our policy is designed to be clear and helpful.

Returns & Exchanges Timeframe

We accept returns and exchanges for most items within 15 days of you receiving your order.

All items must be returned in their original, unused, unassembled, and unwashed condition with all original packaging, tags, and documentation included.

How to Initiate a Return or Exchange

To start the process, please follow these simple steps:

1. Contact Us: Within the 15-day window, please email our dedicated customer service team at [email protected]. Include your order number and details about the item you wish to return or exchange.
2. Receive Instructions: We will email you within 2 business days with a Returns Authorisation Number and detailed instructions on how and where to send your item.
3. Pack and Ship: Carefully repackage the item in its original packaging, include all documentation, and ship it to the address we provide. Please ensure you obtain proof of postage.
4. Inspection and Processing: Once we receive and inspect the returned item, we will process your refund or dispatch your exchange item.

Return Shipping Costs

• If you are returning an item due to an error on our part (e.g., wrong item sent) or if the item is faulty, we will cover the cost of return shipping.
• If you are returning an item for any other reason (e.g., change of mind), you will be responsible for the return shipping costs.

Refund Timing and Method

After we receive and approve your return:

• Your refund will be processed to the original payment method used during purchase.
• Please allow up to 10 business days for the refund to be reflected in your account. The exact timing may vary depending on your bank or card issuer.
• Please note that original shipping fees are non-refundable for returns based on change of mind.

Exchanges

To exchange an item for a different size or colour, please follow the standard returns process outlined above. In your initial email, please clearly state the details of the new item you would like. We will process the exchange once the original item is received and inspected.

Damaged or Faulty Items

If your item arrives damaged or is faulty, please contact us immediately at [email protected] with your order number and clear photographs of the damage or fault. We will arrange a replacement, refund, or repair at no extra cost to you.