At Elegent Furniture Sales, we take pride in offering discerning homeowners and interior design enthusiasts a curated selection of high-quality dining room furniture, barware, and home accessories. We want you to be completely satisfied with your purchase. If you’re not happy with an item, our straightforward returns and exchanges policy is designed to make things right.

Returns & Exchanges Timeframe

We accept returns and exchanges for most items within 15 days of you receiving your order.

Please Note: Due to hygiene reasons, we cannot accept returns or exchanges on the following product categories:
  • Barware (e.g., glasses, decanters)
  • Cutlery
  • Bowls intended for food use
  • Chopping Boards
  • Aprons
All items must be returned in their original, unused, and unassembled condition with all original packaging and tags attached.

How to Initiate a Return or Exchange

To start the process, please follow these steps:

  1. Contact Us: Within the 15-day window, email our customer service team at [email protected] with your order number and details about the item you wish to return or exchange.
  2. Receive Instructions: We will email you within 2 business days with a Returns Authorisation Number and detailed instructions on how and where to send your item.
  3. Pack and Ship: Carefully repackage the item in its original packaging, include all included documentation, and ship it to the address we provide. Please ensure you obtain proof of postage.
  4. Inspection and Processing: Once we receive and inspect the returned item, we will process your refund or dispatch your exchange item.

Return Shipping Costs

  • If you are returning an item due to an error on our part or if the item is faulty, we will cover the cost of return shipping.
  • If you are returning an item for any other reason (e.g., change of mind), you will be responsible for the return shipping costs.

Refund Timing and Method

After we receive and approve your return:

  • Your refund will be processed to the original payment method used during purchase.
  • Please allow up to 10 business days for the refund to be reflected in your account. The exact timing may vary depending on your bank or card issuer.
  • Please note that original shipping fees are non-refundable for returns based on change of mind.

Exchanges

To exchange an item for a different size or colour, please follow the standard returns process outlined above. In your initial email, please clearly state the item you would like to exchange it for. We will process the exchange once the original item is received and inspected.

Damaged or Faulty Items

If your item arrives damaged or faulty, please contact us immediately at [email protected] with your order number and photos of the damage or fault. We will arrange a replacement, refund, or repair at no extra cost to you.

Returns & Exchanges Request Template

To help you get started, you may use the template below for your email request.

Subject: Returns/Exchanges Request – Order #[Your Order Number] Dear Elegent Furniture Sales Team, I would like to request a [return / exchange] for an item from my order, number #[Your Order Number], placed on [Order Date]. The item I wish to return/exchange is: [Product Name and Product Code/SKU if available] Reason for return/exchange: [Please provide details] For exchanges, I would like to exchange this item for: [New Product Name and Code/SKU] I confirm that the item is in its original, unused condition with all packaging and tags. Could you please provide me with the Returns Authorisation Number and further instructions? Thank you, [Your Full Name] [Your Phone Number] [Your Email Address associated with the order]

For any further questions regarding our returns policy, please don’t hesitate to contact us at [email protected].