Welcome to Luxe Interior Sale’s FAQ page. Here, we address common queries about our products, delivery, returns, and more. If you can’t find the answer you’re looking for, please don’t hesitate to contact our customer support team.
Product Questions
1. What types of products do you offer?
We specialise in high-quality, affordable luxury furniture and home accessories, including dining sets, kitchen utensils, barware, bathroom furniture, and more. Our products are designed to elevate your home with style and functionality.
2. Are your products durable and of good quality?
Absolutely. Each item is handpicked and undergoes rigorous quality checks to ensure it meets our standards for durability and aesthetic appeal. We focus on providing pieces that combine elegance with practicality.
Delivery & Shipping
1. What delivery options do you offer?
We provide two convenient shipping methods: Standard Shipping via DHL or FedEx for a flat fee of £12.95 (delivery within 10-15 days after dispatch), and Free Shipping via EMS for orders over £50 (delivery within 15-25 days after dispatch).
2. Do you deliver worldwide?
Yes, we deliver globally! However, delivery to some remote areas in Asia and a few other locations may not be available. Enter your address during checkout to check availability and estimated delivery times.
3. How long does order processing take?
Orders are processed within 1-2 business days. You’ll receive a confirmation email with a tracking link once your parcel is dispatched.
4. What if my delivery is delayed?
Occasionally, factors like customs processing or seasonal demand may cause delays. We work closely with our logistics partners to minimise issues and keep you informed throughout the process.
Returns & Refunds
1. What is your return policy?
We want you to be completely satisfied. You may return products in their original condition within 15 days of delivery. Please see our Returns Policy for full details.
2. How do I initiate a return?
Contact our customer support team at [email protected] with your order details. We’ll guide you through the process and ensure a smooth experience.
Payment & Account
1. What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.
2. Is my payment information secure?
Yes, we use encrypted payment gateways to ensure your personal and payment details are protected.
3. Do I need an account to place an order?
No, you can checkout as a guest. However, creating an account allows you to track orders and save preferences for future purchases.
Contact & Support
1. How can I contact customer support?
Reach out to us at [email protected] for assistance with delivery, tracking, orders, or any other queries. We’re here to help!
Thank you for choosing Luxe Interior Sale to help you create a home you love. We’re committed to providing seamless service and affordable luxury.
Luxe Interior Sale
22 Ryknild St, Lichfield, GB CH4T 6BU